SupportRemote (APAC)Full-time
Support Engineer, APAC
Support at Tapotik is an engineering discipline. You'll debug real integration issues, write runbooks that prevent the next ticket, and own the APAC window of our follow-the-sun coverage — with a direct line to the teams who ship fixes.
What you'll do
- Own technical escalations across APAC hours (API, SDKs, webhooks)
- Reproduce issues in code and file crisp, actionable bug reports
- Write documentation and runbooks that deflect entire ticket categories
- Monitor platform health and coordinate incident comms for your region
- Champion customer pain in weekly product reviews
What we're looking for
- 3+ years in technical support, solutions or software engineering
- Comfort reading and writing TypeScript or Python to debug integrations
- Experience with REST APIs, webhooks and auth flows
- Calm, structured communication under incident pressure
- Based in APAC time zones (UTC+7 to UTC+10)
Nice to have
- Experience supporting AI or developer-platform products
- Familiarity with observability tools (Datadog, Grafana)
- A second language used in APAC markets
Apply
Apply for Support Engineer, APAC
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